Reach out to us!

Got a line to draw or a point to make? We're all ears and eyes! Send us your message using the form below, email or through our social channels, and our friendly team will get back to you as soon as possible.

Our details

Email: hello@theguideliner.com

Hours of operation

We're available to help 7 days a week!

9am - 5pm AEST

Your Questions,

answered.

What's the difference between the Classic Collection and the Blade Collection?

The Classic Collection is our cat eye look with a subtle flick lift.

The Blade Collection is our sharp and straight look.

Don't forget, you can customise any of our Guideliners™ by trimming them or you can extend your flick by following your Guideliner™ with your favourite eyeliner!

What's included in the GuideMe Kit™?

The GuideMe Kit™ is a one time purchase and each kit includes:

Thirty Guideliners™, allowing you to choose from various colours, sizes and collections.
A pair of stainless steel specially curved Scissors for any custom tweaks.
Our handy transparent WingWand for precise placement.
Ten 100% natural pure cotton, charcoal infused applicators to secure them in place for up to three days.
Plus, three extra sets of Guideliners™ for you to practice!

What's included in the Guideliner refills?

30 sets of Guideliners™ and 10 applicators.

What's your Satisfaction Guarantee?

We want you to feel confident in your purchase, even if you’re trying TheGuideliner™ for the first time. We understand that perfectly placing your Guideliners™ can take a few tries or some Guideliners™ may not peel perfectly (although this is extremely rare, they are made in Australia by people not automated machines), which is why we offer a no-worry replacement program. If you use up your Guideliners™ while practicing, or if they aren't top quality we’ll gladly replace your entire set (30 Guideliners™).

Terms & Conditions:

This offer is limited to one replacement set per customer.
The Satisfaction Guarantee applies to both the purchase of The GuideMe Kit™ and the Guideliner™ refills and is valid within 60 days of receiving your order.
Proof of purchase, a brief description of the issue and photos may be required.

We’re committed to making sure you love your results—no risk, just confidence!

What are the Guideliners™ made out of?

Our Guideliners™ are made with 100% organic, vegan soy-based pigments. See here for a full ingredient list.

How long will one set of Guideliners™ last me?

Each GuideMe Kit™ and Guideliner™ refill includes 30 sets of Guideliners™, giving you up to a 3-month supply if worn daily (each lasts up to 3 days). With an infinite shelf life, our Guideliners™ never lose pigment, dry out, or harbor bacteria—store them in their tub, and they’ll last as long as you need!